Customer Care
Jewelry
We make all of our pieces by hand in our Los Angeles, California studio.
Ring Sizing: The best way to figure out your ring size is to go to your local jewelry store and have the sizing done professionally. Please contact us with any questions with regard to ring-sizing at kirsty@supplydemandjewelry.com.
Online Imagery: We do our best to make product images as close to their actual size as we can, but the pictures are not necessarily to scale. Please reference the product descriptions for dimensions of each piece. If you have any questions regarding the size of a particular piece, please contact us at kirsty@supplydemandjewelry.com and we will be happy to answer any questions you may have.
Payment
We accept most major credit cards. We do not accept checks or money orders. Payment in full is due before any order is processed and produced.
Order Fulfillment
We do our best to turn orders around as quickly as possible. Orders will ship in 2-3 business days if the item(s) are in stock. Out of stock orders may take 1-2 weeks to produce and ship. Multiple items orders are shipped as soon as the entire order is completed.
If you need something by a certain date or would like to expedite shipping, please make sure to put that in the comments section during checkout, and send us an email at service@supplydemandjewlelry.com. We will always do our best to accommodate your requests and we appreciate your understanding and patience.
Shipping
Supply + Demand offers flat rate shipping via UPS or FedEx. We require a signature upon delivery for all orders. Supply + Demand is not liable for lost shipments when tracking dictates it has been delivered, or for delayed delivery of packages due to the customer not being available for signature upon arrival or due to any unforeseen weather or technical issue within the shipping company. If your package is sent back to Supply + Demand for any of these reasons, you will be subject to paying for the re-shipment of your order. We do not use customer provided shipping accounts.
UPS Ground – Free shipping to addresses (excluding Hawaii, Alaska, and Puerto Rico)
UPS 2nd Day Air is $30.
Fedex Overnight is $35.
UPS/FedEx International is $80.
All international shipments are sent the fastest option possible.
Supply + Demand is not responsible for any additional taxes or duties associated with international deliveries. Supply + Demand is not responsible for delayed delivery of packages due to customs issues.
Sales Tax
Sales tax is applicable on all orders shipped within California. The rate fluctuates depending on the county the order is being shipped to.
Return Policy
All items are final sale. Please contact us at kirsty@supplydemandjewelry.com if you are not completely satisfied with your purchase.
Repair
We will repair any design purchased through www.supplydemandjewlery.com. We may not be able to repair older pieces if components needed to repair them are unavailable.
Security
All order information sent to www.supplydemandjewlery.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.
Privacy Policy
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these emails, you may opt out by changing your Email Notifications status.
