Shipping & Returns

SHIPPING

Domestic orders are shipped via FedEx 2-day signature required delivery. We are unable to ship without signature required delivery. 

International orders are shipped FedEx insured signature required delivery. Delivery windows vary by country but are commonly 2-3 days and generally not longer than 5 days (unless a box is stuck in customs). Please note any applicable duties imposed by the country we are shipping to are the responsibility of the customer. We are unable to calculate any duties which may be imposed and we do not collect duties at the time of sale. 

RETURNS & EXCHANGES

Since each and every piece of jewelry is made to order, we do not accept returns. If you have questions or concerns, or are buying a gift, please contact us prior to making a purchase we are more than happy to assist. If you have a problem with your piece please contact us within 7 days of your box was signed for. Our number one priority is that you love your new jewelry. If you are unsure about any aspect of a piece, please do not hesitate to reach out directly to inquiry@retrouvai.com. We are always happy to send additional photos and details, or talk through a particular piece over the phone prior to purchasing. In the case that you receive an item that simply does not work for you, please contact us.

REPAIRS

We are happy to repair items if they become damaged. If it has been less than one year since the date of purchase, we offer repairs at no cost for damage occurring during normal wear and usage. Note that we reserve the right to determine normal wear and usage. Repairs requested after one year since the date of purchase are offered for a cost. Please send us an email at inquiry@retrouvai.com or call us in the office to initiate a repair. We are generally in the office Monday to Friday 10amPST-6pmPST.